| Latest News and Network Status: |
 Welcome to our Latest News and Network Status Page.
This page keeps our clients up to date with what is happening on our hosting network. All clients should check this page regularly for any announcements we make. Our 'Latest News' is displayed below in the right hand column, while our 'Network/Server Status' is displayed in the left hand column below. Clients can also subscribe to our free RSS newsfeed service, which will automatically deliver you our announcements via your news reader software.
All the servers we use are hosted by professional datacentres, and managed 24x7 by their professional technicians and server administrators.
In the event of a web hosting problem with one of the servers or server networks, it may not immediately appear on this page, however the datacentre technicians will usually have already identified the issue, and will be working on resolving it as soon as they can. Please don't be alarmed if there currently appears to be an issue with a server, but it doesn't yet appear on this page, as we operate this page independently from the datacentres. This page will also normally only be updated during normal business hours.
If you are experiencing an issue with your Website Hosting or Email, please also check our Troubleshooting Your Website FAQs or our Troubleshooting Your Email FAQs, to make sure that the problem isn't at your end or with your ISP, home/office network, or your computer.. |
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Message Of The Day: |
23/01/2011 - Wellington Anniversary Weekend
Our office will be closed for Wellington Anniversary Weekend, as we are a Wellington based company. As always our servers will continue to be monitored 24x7, should any issues occur, and these will be addressed by the technicians.
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| Network / Server Status: |
| Should a web hosting issue occur, and it doesn't appear in the 'Latest News' section to the right, then we may post it below under the specific Network / Server that is having an issue. |
| Albany Server Network: |
| Housed in the Albany Datacentre, in Auckland, New Zealand. |
There are currently no known issues on this network.
Please note that we are currently in the process of integrating a real-time update feed from our Auckland server network. This will give our clients announcements and server upgrades directly from the datacentre technicians as they appear. This will reduce any delay in clients being informed of any issues when they occur
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Currently there are no reported major issues on this server network.
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Currently there are no reported major issues on this server network.
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Click here for older messages» |
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| Orcon Server Network: |
| Housed in the Orcon Datacentre, in Wellington, New Zealand. |
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| Libra Server: |
| Housed in the Wilshire Datacentre, in Los Angeles, USA. |
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| Concorde Server: |
| Housed in the Wilshire Datacentre, in Los Angeles, USA. |
Currently there are no reported issues on this server network.
12/12/2011 - We have seen high loads on this server this evening due to a high number of connections, which has been causing slow loading speeds. This has now been fixed and our providers will be closely monitoring this server and will fix any problems should they occur.
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| Nitrogen Server: |
| Housed in the Wilshire Datacentre, in Los Angeles, USA. |
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| Carbon Server: |
| Housed in the Wilshire Datacentre, in Los Angeles, USA. |
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Latest News: |
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 Christmas Message 2011
Posted on 18/12/11 8:21pm
As 2011 draws to a close, we would like to wish all our clients a very Merry Christmas and a Happy New Year. We also thank you all for your continued support of our services.
2011 has been a milestone year for us, as we celebrated our 10th year in business. We proud to now be one of New Zealands longest serving web hosting providers, providing some of the best quality and most reliable hosting services in NZ
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Proactive Malware Detection Software Installed on Premium Cpanel Plans
Posted on 16/12/11 12:48pm
We have introduced a new malware detection system for all of our Premium Cpanel servers, named Maldetect. It is an anti-malware project that has proved to be an effective solution against the use of virii/malware on servers. We have initiated full scans on the servers and have detected some malware files on current user accounts. We have incorporated the maldetect software to check apache (web) and ftp uploads. During the uploading of files to the servers, either via ftp or apache (web), maldetect software will scan the file(s) and it will not allow the upload if a file has a signature matching a virus/malware.
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Scheduled Maintenance: Mail Storage Migration
Posted on 16/12/11 10:30am
Start Time: 21/12/2011 00:00 NZDT
End Time: 21/12/2011 02:00 NZDT
During this maintenance window, customer mailboxes will be migrated to new storage hardware. This will improve the performance of the mail service.
POP and IMAP (mail checking) services will unavailable during this maintenance window - Customers will be prompted to enter their password when attempting to check mail.
All incoming mail will be held for delivery on completion of the scheduled work, no mail messages will be lost.
SMTP (outgoing mail) will continue to function as normal, but saving a sent message to the Sent folder via IMAP will fail.
We thank you for your understanding while this work is completed, and apologise for any inconvenience caused.
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New CPanel and Webmail Login URLs
Posted on 15/12/11 7:12pm
This announcement ONLY applies to clients on our Premium Grade CPanel branded web hosting plans.
Due to security and server upgrades mentioned in a previous announcement, clients on our CPanel plans will soon only be able to login to CPanel & Webmail through a secure login page. Therefore the old login URL you used to use will be phased out in the coming weeks.
The new logins will depend on which server your website is installed on. Please check your Account information email that we initially sent you when the account was first setup, which should display the server you are on. If you don't have access to this, you can also try logging into to each server using trial and error, which will tell then you the server you are on.
The login links to both CPanel and Webmail can now be found on our updated login pages. The links to these pages can be found below.
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Email authentication issue at Auckland datacentre - Resolved
Posted on 13/12/11 9:41am
There was an email authentication issue this morning that appears to have been caused by a hardware failure on our providers primary email storage node. They brought up secondary node and to restore full services, and are investigating why the primary one failed.
No data has been lost and there is no need to reset your email password. We apologize for any inconvenience caused. The issue only affected users ability to connect to the email server.
The email authentication issue is now resolved, with full services restored.
We hope this didn't cause too much inconvenience. Our engineers are currently investigating the cause of the hardware problem on the node and will work to ensure the services are as reliable as possible in future.
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PCI Compliance and Server Updates for CPanel Premium Plans
Posted on 12/12/11 6:32pm
Scope of Work: PCI Compliance
Time: From 10:00PM PST (GMT -8:00) Friday December 16, 2011.
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PCI Compliance is becoming a standard across all sites handling credit card transactions. For PCI compliance, several reputed agencies like Security Metrics conduct scans on servers hosting the particular website requiring PCI compliance. In most scan results, port 3306 comes up as a security vulnerability. Port 3306 is assigned to MySQL database server for inbound and outbound access. However, allowing inbound connections to port 3306 is now considered risky since attackers can gain access to the database.
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Fantastico to be replaced by Softaculous
Posted on 11/12/11 7:16pm
Over teh comping months Fantastico will be replaced by Softaculous on our Premium CPanel hosting plans. Our providers believe it is a much better replacement, as Fantastico took a very long time to update their scripts and was often installing old versions of the open source software. Softaculous does a much better job of updating, and not only that, it has about 150 more scripts in it, so if anything, it's a better system all the way around. It may take some time for Softaculous to appear on all servers.
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Telecom Xtra / Yahoo webmail problems
Posted on 21/11/11 5:15pm
We have received reports from a few clients that they are having trouble logging into Telecoms Xtra /Yahoo webmail email service. This problem has nothing to do with our own services, or any problem on our network. If you are are having problems with your ISPs webmail system, please contact your ISP directly, eg. Telecom / Xtra, so they can provide support to you.
Alternatively if you are one of our clients, you can use our email service with your domain name, and there are no known problems with our own webmail system.
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If you would like to receive server announcements, please subscribe to our new RSS Newsfeed service by clicking the newsfeed link below. Most of the latest browsers such as Firefox 3, Internet Explorer 7 and Opera now have inbuilt RSS newsfeed readers.
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